At NancyLemonShop, we are committed to providing high-quality adult products and ensuring your satisfaction. Due to the intimate nature of our items, we have implemented specific guidelines for returns and refunds to maintain hygiene and safety while offering a fair resolution for our customers.
Eligibility for Returns
We accept returns only for defective, damaged, or incorrect items. All returned products must be unopened, unused, and in their original packaging unless the item arrived defective or damaged. We are unable to accept returns for hygiene reasons on opened or used intimate products.
Return Process
To initiate a return, please contact our customer support team at info@nancylemonshop.com with your order number and a brief description of the issue. We will provide instructions and authorize your return. Unauthorized returns may not be accepted.
Return Shipping Address
All approved returns should be sent to the following address:
NancyLemonShop Returns
2571 Sampson Ave
Corona, CA 92879
United States
Please ensure that the package is securely sealed and includes your order number or return authorization information. We recommend using a trackable shipping method, as NancyLemonShop is not responsible for lost or misdirected packages.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days using the original payment method. Shipping costs are non-refundable, except in cases where we sent the wrong or defective item.
Exchanges
We do not offer direct product exchanges at this time. If you would like a different item, please return the original product for a refund and place a new order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the item and packaging to help us process your claim quickly. We will provide a replacement or full refund, including shipping costs, if applicable.
Cancellation Policy
Orders can only be canceled before they are shipped. Once an order is shipped, it must be returned following our return policy to receive a refund.
Customer Support
For any questions or assistance regarding returns, refunds, or product issues, please reach out to our customer support team at info@nancylemonshop.com. We strive to respond within 24 hours and ensure your shopping experience is smooth, discreet, and satisfying.
Privacy & Discretion
All returns are handled confidentially, and packages are shipped in plain, discreet packaging to protect your privacy.
By shopping with NancyLemonShop, you agree to our return and refund policy. We are committed to providing a safe, hygienic, and customer-friendly experience for all our adult products.